L&D Portfolio · Shubham Sharma
Cinema and duty managers needed a consistent, professional communication framework that could be deployed across 100+ properties without live trainer dependency.
Cinema managers lacked financial literacy to read business performance reports, limiting their ability to make cost-conscious decisions on the floor.
Duty managers were expected to interpret dashboards and reports but had no grounding in how to read or create basic data visuals.
Mid-level managers lacked structured public speaking skills, impacting their ability to present to leadership and run team briefings with confidence.
PVR INOX's rapid expansion required internal trainer capability at scale. Relying solely on L&D central team was not sustainable across 100+ properties.
Service behaviours across PVR INOX cinema ops teams were inconsistent. A scalable, behaviour-change-focused solution was needed for 2,000+ frontline staff.
Front office and restaurant staff at ITC Grand Bharat couldn't articulate the property's Indo-Saracenic architecture — a key luxury differentiator that elevated guest experience.
Front desk and telephone operators at ITC Grand Bharat (Jack Nicklaus golf resort) lacked a quick-reference tool to confidently handle guest queries about in-room amenities.
Club Mahindra resort managers needed a structured leadership development journey to elevate general management capability and prepare the next layer of resort leadership.
Duty managers at PVR INOX were operationally strong but lacked the leadership mindset shift needed to progress into general management roles.
No projects match this filter yet.